Terms and Conditions

1. Legal information

The Get Me! service is published and operated by B.Y. Business Network and Consulting, a general partnership under Dutch law (Vennootschap Onder Firma), registered with the Netherlands Chamber of Commerce (KvK) under number 69311455 — RSIN 857827418. Incorporated on 01-08-2017, for an indefinite duration.

2. Purpose

These general terms and conditions of sale (T&C) govern the contractual relationship between B.Y. Business Network and Consulting, operating the Get Me! service (hereinafter "the Provider"), and any individual making a booking via the getme.ma website (hereinafter "the Customer"). Any booking implies full acceptance of these T&C.

3. Services offered

Get Me! is a platform specialised in private transfers between the airport and the city. The service is available in Marrakech (Marrakech-Menara Airport, RAK), Essaouira (Essaouira-Mogador Airport, ESU) and Fez (Fez-Saïss Airport, FEZ), between the airport and accommodations (hotels, riads, villas, residences) located in the city centre and its immediate surroundings. Prices are displayed in euros (€), all taxes included.

4. Service area

The Get Me! service exclusively covers transfers to or from accommodations located in the served city and its immediate surroundings (medina, city centre and nearby areas).

Any destination outside these areas cannot be served by Get Me!. If in doubt about the eligibility of an address, the Customer is invited to contact hello@getme.ma before booking. If a booking is nevertheless made to an address outside the coverage area, the Provider reserves the right to cancel it at any time; the booking is then refunded in full.

5. Booking

All bookings are made online via getme.ma. They are subject to full payment at the time of order. The booking is considered confirmed after payment is received and a confirmation email is sent to the Customer.

The Customer undertakes to provide accurate information (name, flight number, arrival time, destination address) when booking. The Provider disclaims any liability for errors due to incorrect information provided by the Customer.

6. Payment

Payments are processed exclusively by credit card via the secure Stripe platform, PCI-DSS certified. No other payment method is accepted. Get Me! does not store any banking data on its servers.

7. Cancellation and refund

The Customer may cancel their booking free of charge up to 24 hours before the scheduled pickup time, via the cancellation link in the confirmation email.

If cancelled less than 24 hours before departure, no refund will be issued. In case of no-show (absence of the Customer at the agreed place and time), the service is considered performed and no refund will be granted.

If cancellation is initiated by the Provider, the Customer will be fully refunded within 5 to 10 business days.

7a. Get Me! WiFi option (router rental)

For round-trip bookings departing from the airport, the Client may add the Get Me! WiFi option: the rental of a pocket WiFi router (unlimited internet, up to 10 devices) billed at the per-day rate displayed at the time of booking, computed from the booking dates. The device is handed to the Client by the driver during the arrival transfer and returned to the driver during the return transfer.

• No deposit is required and no amount is held on the Client's card.
• The device remains the exclusive property of the Provider.
• In the event of loss, damage or non-return of the device during the return transfer, the Client expressly authorises the Provider to charge €20 to the card saved at booking. This authorisation is collected through a dedicated checkbox when the option is added.
• If the booking is cancelled under the conditions of section 7, the WiFi option is fully refunded together with the booking.

7b. Excursions (group and private formulas)

Excursions offered on the Site are operated by a partner of the Provider. Two formulas exist: group tour (shared minibus, price per person) and private (private vehicle and driver, price per vehicle). Transport is included; lunch, entrance fees and on-site activities remain at the Customer's expense unless an option was paid for at booking.

Group tour: the programme is indicative. The pickup time is set by the partner and communicated to the Customer; an activity or a stop may be replaced by an equivalent depending on the conditions of the day and the composition of the group.

Private tour: the announced programme is guaranteed, within the limits of traffic and safety conditions; times are agreed with the Customer.

• Cancellation up to 30 days before the excursion date: full refund.
• Cancellation between 30 and 15 days before the date: 50% of the amount is retained.
• Cancellation less than 15 days before the date, or no-show: no refund.
• These conditions apply to excursions only; airport transfers are governed by article 7.

Any excursion cancellation request must be sent by email to hello@getme.ma; the date the email is received is authoritative. If the Provider or its partner cancels, the Customer is fully refunded.

8. Liability

The Provider undertakes to deliver the service under the conditions booked by the Customer. Liability is limited to the amount of the service booked.

The Provider cannot be held liable in case of force majeure, exceptional weather conditions, road closures, strikes, or any other event beyond its control causing delay or inability to perform.

The Provider disclaims any liability for luggage and personal items transported.

9. Personal data

Personal data collected when booking is used for service execution. It is neither sold nor transmitted to third parties, with the exception of the transporter assigned to the ride.

By booking, the Customer agrees to receive emails from the Provider related to their stay, including offers for complementary services (excursions, options). Every email contains an unsubscribe link; the Customer may withdraw this consent at any time, with no effect on their booking. For any request regarding your data: hello@getme.ma.

10. Applicable law and disputes

These T&C are subject to Dutch law. In case of dispute, the Customer will first contact the Provider for amicable resolution at hello@getme.ma. Failing amicable resolution, the competent courts will be those of the Provider's registered seat (Netherlands).

11. Contact